FAQ & General Question on Website

REGISTRATION
How do I registerto become a Leonian Golf member?
  1. Select the "Log In" menu in the top
    right corner.
  2. Select the "Register" menu.
  3. Fill in the fields with the required data.
  4. Check your registered email inbox, then click the link in the email to verify and activate your account.
What if I don't get an activation email during the registration process?
  1. Make sure your internet connection is stable, then refresh your email.
  2. Check the spam/trash folder on the email you registered.
What if I want to change my personal data or account?
  1. Log in to your
    account via the "Log In" menu.
  2. Select the
    "My Account" menu in the top right corner, then select the "Profile" menu.
  3. Change the desired data.
  4. Click the "Save" button.
What if I forget my password?
  1. Select the "Log In" menu in the top right corner.
  2. Select "Reset Your Password."
  3. Enter the email you used for registration.
  4. You will receive an email to change your password.
How to add/change shipping address?
  1. Log in to your account via the "Log In" menu.
  2. Select the "My Account" menu in the top right corner, then select the "Addresses" menu.
  3. Fill in the fields with the required data.
  4. Click the "Save" button.

SHOPPING / ORDER
How do I shop at Leonian Golf?
  1. Sign in to your account.
  2. Search and select
    the product you want to buy.
  3. Click the "Add to Bag" button, then select the "View Bag & Check Out" menu.
  4. If the product and quantity match, continue by clicking "Checkout."
  5. Select or fill in the shipping address with details.
  6. Then click "Continue to Payment."
  7. Select your preferred payment method
How do I track my order?
  1. Go to the account page (login).
  2. Select your order history.
  3. There is an AWB/receipt number that can be clicked to track the order.
Can I change or cancel my order?

Sorry, for items you have checked out, they
cannot be cancelled.
What if I don't get confirmation for my order?
  1. Make sure the email you have submitted is correct and check your inbox, spam, or trash folder regularly.
  2. If after 1x24 hours you have not received an order confirmation email, please contact the website admin.

PAYMENT
What payment processes are available?
  1. Virtual Account: BCA, BJB, BNI, BRI, BSI, BSS, CIMB, Mandiri, Permata.
  2. Paylater and Installment: Akulaku.
  3. Credit Card: Visa, Master Card, JCB.
  4. 0% Installment Plans: BNI, BRI, CIMB, Mandiri.
  5. E-Payment: AstraPay, Dana, LinkAja, OVO, ShopeePay.
  6. Cash at Retail Stores: Alfamart, Alfamidi, Indomaret.
  7. QRIS
What if I experience problems with payment or my funds are debited more than once?
  1. You are asked to send proof of payment that was debited twice to be checked on our system.
  2. If validated correctly, your funds will be returned to your account within approximately 7 working days.
  3. Please inform us of the account number to which the refund will be made.

DELIVERY
How long will my order take to arrive?
  1. Orders will arrive based on the lead time (SLA) of each selected courier.
  2. Delivery waiting time will be calculated after the product is handed over to the delivery courier.
  3. On Sundays or national holidays there is no delivery
Where is the delivery from?

Shipping is done from our warehouse in North Jakarta.
What delivery services are available?
  • Regular Shipping: JNE Regular, Si Cepat Regular and J&T EZ.
  • Express Shipping: JNE YES, Si Cepat Best, and SAPX ODS.
  • Cargo Shipping: JTR, Si Cepat Gokil and SAPX Cargo.
  • Instant/Same day: Gojek, Si Cepat SDS and SAPX SDS.
How long will it take for an order to be processed?

Orders will be processed within 1-2 business days
How do I track my order?
  1. The order tracking link will be sent via the email registered when ordering the product.
  2. On the Customer Account page, you can also see the Airwaybill Number (AWB) or what is better known as the receipt number.
  3. Click on this number, and you will see the details of your order's journey.
How much does the shipping cost?
  1. Shipping costs vary, depending on the distance. courier type, and courier provider selected.
  2. You can check and compare shipping costs on the order checkout page.
What if I enter the wrong shipping address?

If there is an incorrect address, the Leonian
Golf website admin will be able to make corrections to the previously entered
address, if the city and province are not changed, which will impact shipping
costs.

PRODUCT
What if I have specific questions regarding Leonian Golf products?

You can contact customer service by providing the name/product code and image of the product you want to ask about to make it easier for our customer service to provide information for you.
Are the products sold on the website different from those in offline stores?

You can find most of our products either on our website or in offline stores, although there may be some products that are only
available exclusively on our website or in certain offline stores.
Are the products sold authentic/original?

We guarantee that all products sold on the
Websites are original products.
If the product that I want is out of stock, when will it be available again?

We apologize, but we cannot guarantee product availability. You can add products you're interested in to your Wishlist, and
our system will send you a notification via the email address you registered with our website once those are available.
Which country does Leonian Golf product come from?

Our products come from many countries, depending
on the brand of the product.
Is there a price difference between the website and the offline store?

All prices of Leonian Golf products, both on the website and in offline stores, do not differ. Although in certain periods there
are price differences that are exclusive only to certain websites or offline stores.
Why have Leonian Golf products experienced several price changes?

Price changes may occur due to ongoing
promotions, so we recommend that you become a member and subscribe to the
Leonian Golf newsletter to always get the latest updates regarding promotions.
How do I determine the right product size that is suitable for me?

You can follow these steps:

  • Select the product you want to order.
  • Click "Size & Fit Guide" under the variation or product name.
Can I change the size or color of the product after I make payment?

You cannot make any changes once payment has been confirmed. Please ensure your order is complete before making payment. Products will be shipped according to your order.
Do I get a shopping bag if I buy through the website?

Shopping bags can be provided based on
availability in our warehouse, you can ask our website admin.
How to care for Leonian Golf products?

You can follow the care steps listed on the product tag. However, in general, you can also follow the information below
depending on the Leonian Golf product you have:

  • Care for clothes: Use plain water. If washing in a washing machine, do not
    use bleach or fabric softener. Dry clothes at room temperature. Store them in a special laundry bag to prevent them from getting caught on Velcro. clothes/wardrobe hooks, or other sharp objects.
  • Care for bags: Use a dry brush to remove any dirt stuck to the bag. Use a gentle cleaning product, warm water, and a sponge when washing the bag. Dry the bag at room temperature, and avoid using a dryer that's too hot.
  • Care for hats: Please check the product tag on each hat you buy. If
    there is dust or other dirt, use a vacuum brush to clean it. If you want to wash it, wash it by hand with cold water unless there are specific instructions on the product tag. For products made of nylon or knit baseball caps, you can mix a little conditioner with water and then rinse with water until the hat is clean again.
  • Care for shoes: Mix warm water with a little laundry detergent until suds form. Then, apply it to the dirty area with a sponge, cloth, or soft brush. Afterward, rinse off the soap residue with a sponge dampened with warm water. Dry the shoes at room temperature, avoiding excessive heat in the dryer.